Ensure the highest level of customer care and satisfaction at all timesÿ
Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional imageÿ ofÿthe companyÿ
Answer all internal and external calls swiftly and direct them effectivelyÿ
Help Retailer to achieve industry-leading standards of process efficiency and cost control ? Ensure compliance with company policies and industry guidelinesÿ
Greeting guests as they enter, and putting them on a waiting list as necessary.ÿ
Providing guests with menus and answering any initial questions.ÿ
Seating guests at tables or in waiting areas.ÿ
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the rightÿ numberÿof customers.ÿ
Engaging with guests to ensure theyre happy with food and service.ÿ
Responding to complaints and helping to resolve them.ÿ
Answering phone calls, taking reservations and answering questions.ÿ
A knowledge of the menu.ÿ
Helping out with other positions in the restaurant as needed.ÿ
Providing great customer serviceÿ
ÿKey TasksÿObjective: Ensure the highest level of customer care and satisfaction at all timesÿ
Maintain presence at reception desk, ensuring that all customers queries, whether in person or on theÿ telephone, are answered and dealt with immediately.ÿ
Page members of staff as needed, monitoring where and to whom customers are referred. ? Establish message and sign in and out systems to monitor whereabouts of key personnel at all times.ÿ
Objective: Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professionalÿ image of the company.ÿ
Develop and maintain excellent working relationships with customers by meeting and exceeding theirÿ expectations.ÿ
Direct all customers towards the seating area when waiting for attention and offer refreshments. ? Ensure the reception desk is kept tidy to promote the professional image of the Retailer. ? Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Managerÿ immediately.ÿ
Objective: Answer all internal and external calls swiftly and direct them effectivelyÿ
Answer all calls promptly and in a consistently professional and friendly manner.ÿ
Ensure all calls are properly identified and announced and the caller?s business is established. ? Notify the Brand Manager of calls not being answered or returned by any member of staff.ÿ
Objective: Help Retailer to achieve industry-leading standards of process efficiency and cost control ? Listen carefully and write messages clearly and legibly.ÿ
Ensure all requested administration, documentation and communications are completed in an accurate andÿ timely manner.ÿ
Develop and maintain effective communication with all Retailer personnel.ÿ
Develop and maintain effective communication with all visitors to the Retailer.ÿ
Objective: Ensure compliance with company policies and industry guidelinesÿ
Operate within the law at all times.ÿ
Ensure all health and safety legislation and internal procedures are followed.ÿ
