Technical Content Writer - Jobs in Pakistan

Job Description

Who we are:Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We?re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.About the Role:As a Motive Technical Documentation Writer, you will be responsible for the development, editing, and maintenance of our customer-facing Help Center Support articles on https://helpcenter.gomotive.com/hc/en-us. You will work closely with cross-functional teams to collect product information and write high quality articles for the Help Center. You will also contribute to the continuous improvement of internal knowledge management processes, as well as provide valued input on improving the customer experience of Help Center and Support. There are also several team projects that you will have the opportunity to get involved in: Help Center metrics reporting, SEO strategy, UX research, Chatbot flow development, video script writing, and more.What Youll Do:

• Write: Create, update, and maintain the Help Center support articles on https://helpcenter.gomotive.com/hc/en-us
• Prepare well-structured drafts using our Content Management System (CMS).
• Collect and edit images for articles.
• Submit work to the Senior Writer for reviews (input and approval).
• Collaborate with Product & Engineering for creation of new Support articles.
• Contribute to the continuous improvement of the team?s knowledge management processes.
• Provide valued input on improving the customer experience of Help Center and Support.
• Conduct simple keyword research and use SEO guidelines to increase web traffic.
• Perform data analysis to analyze trends and patterns of user traffic on the Help Center.
• Identify customers? needs and gaps in content and recommend new topics.
• Ensure all-around consistency in Support articles to maintain quality standards (style, fonts, images, and tone) and generate Quality Reports to report issues and fixes in the articles .
• Research industry best practices and tools, and implement them to produce high-quality Support content.
• Create articles and flows for Chatbot flows, suggesting intents for training the bot.
• Conduct Chatbot UAT to ensure bot flows are providing the expected responses.
• Own initiatives from start to finish that impact the customer experience on Help Center

What Were Looking For:

• Degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees
• Proven work experience of at least 2 years as Technical Writer, Documentation Writer, Content Writer, or similar role writing customer-facing product documentation
• Excellent writing and editing skills in English (Portfolio of published articles required)
• Hands-on experience with Content Management Systems (e.g. Zendesk, WordPress, Salesforce etc.)
• Experience adhering to a Style Guide / Content Standard when writing documentation
• Experience working with cross-functional stakeholders
• Familiarity with SaaS and/or Hardware products
• Ability to self-motivate and work independently
• Ability to meet deadlines
• Willing to accept feedback on writing from peers
• Motivated to continuously improve writing and team processes
• Excited to work in a fast-paced environment with an innovative and hard-working team

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Noticehere.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motives policy to require that employees be authorized to receive access to Motive products and technology.#LI-Remote

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