Branch Supervisor - Jobs in Qatar

Job Description

Key AccountabilitiesBranch Management-Assist the customers in completing the required formalities.˜-Ensure continued compliance.- Ensure the CSAs are calling the customers as part of marketing.-Ensure the control function checklists are completed daily by jobholder.˜-Ensure completion of all financial and non-financial˜transactions/amendments.˜-Ensure the fax instructions are received in good order by the Fund Transfer Unit and forwarded all the original instructions˜˜˜-Responsible for premises issues and˜control branch registers (Key, physical, dispute & dispatch registers)˜˜˜- Custodian of vault cash, managers cheques & rechecking of teller activities˜-Responsible for branch opening and closing.-Promotion of self-service channels by educating˜customer to use ATMs, POS, Call Centre, SMS, IVR, Bank Direct etc.˜˜˜-Receive customer complaints and liaise with appropriate departments and ensure resolution˜˜˜-Monitor incidents of Money Laundering while opening the new accounts and daily transactions.˜Supervision of Subordinates-Organise and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.-Provide on-the-job training and constructive feedback to subordinates to support their overall development.˜Budgets and Plans-Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.Branch Value Proposition-Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.Branch Management-Recommend manpower staffing for branch team under this position?s area of responsibility based.-Manage and supervise all operational activities occurring within branch premise.-Review and recommend credit facilities within the bank policy.Other AccountabilitiesBranch Performance Management-Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.Branch Customer Service-Receive, allocate and inspect CBQ branch customer complaint and query management.-Implement branch initiatives to promote self-service channels by encouraging staff to educate customer use of alternative channels.Branch Capability Building-Conducting recruitment for new employees when needed and arrange trainings.-Coach, give feedback and review capability of branch staffs.Branch Reporting-Create periodic and or ad-hoc reports for branch manager, in order to provide visibility on the team?s achievement against established business target.Change Management-Lead and direct the management of change through continuous improvement of departmental systems.Policies, Systems, Processes˜and Procedures-˜Develop and oversee the implementation of functional policies, procedures and controls.Quality, Health, Safety, and Environment˜-˜Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department.MIS and Reports-Ensure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.˜Key InteractionsInternal?˜˜˜Performance and Analytics unit?˜˜˜Product and Digital banking unit?˜˜˜PIC of Marketing team?˜˜˜PIC of Operation teamExternal?˜˜˜Branch Customer?˜˜˜Marketing and Event Agency?˜˜˜External Auditor & Compliance

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