| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Banking |
| Functional Area | Not Mentioned |
Job SummaryCustomer Service Advisor is a primary point of contact for clients at Branches & Premium Banking Hubs. The duties responsibilities include; (i) addressing customers? transaction needs at point of contact, (ii) act as digital concierge and help educate clients on the usage of mobile functionality, (iii) providing prompt & holistic solutions to client complaints independently, (iv) Identifying client?s product needs, offer basic products (deposits, cards, PL & insurance) and refer for high value transactions (Investments, Mortgages) To Specialists.ÿKey responsibility of the role is to deliver delightful client experiences at all interaction stages and customer touch points.ÿÿKey Accountabilities-ÿÿÿManage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs-ÿÿÿBuild sustainable relationships and trust with customer through open and engaged communication model-ÿÿÿWell presented in terms of manners, dress, turnout and client attitude.ÿ-ÿÿÿIdentify and assess client needs holistically at point of contact & deliver delightful experiences-ÿÿÿCollect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product / service solutions.-ÿÿÿGenerate sales leads at point of contact based on assessment of client needs.ÿ-ÿÿÿProvide accurate, valid and complete information by using the right tools & process-ÿÿÿMeet personal/customer service team sales targets and call handling quotas-ÿÿÿHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-ÿÿÿFollow communication procedures, guidelines and policies-ÿÿÿTracking customer experiences across online and offline channels.-ÿÿÿCollaborating with other Retail teams to enhance customer services and brand awareness.-ÿÿÿAligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.-ÿÿÿPerforming product tests, evaluating after-sales and support services, and facilitating improvements.-ÿÿÿDocumenting processes and logging technical issues, as well as customer compliments and complaints-ÿÿÿIdentifying customer needs and taking proactive steps to maintain positive experiences.-ÿÿÿDeveloping feedback surveys-ÿÿÿScheduling in-person and video meetings with customers & prospects as and when needed.-ÿÿÿThinking of ways to show appreciation for loyal clients and improving overall brand experience
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