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IT Service Assurance and Change Analyst - Jobs in Qatar

3.00 to 5.00 Years   Qatar   01 Feb, 2024
Confidential Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking
Functional AreaNot Mentioned

Job Description

Role SummaryIT Service Assurance and Change Analyst has the responsibility of monitoring the network, servers and any telecommunications equipment in the company environment including CBQ ATM environment and ensuring that changes to our IT systems and infrastructure are effectively planned, managed, and implemented while minimizing disruptions to our business operations. Participate in Change Advisory Board (CAB), define Change Management process to optimize changes lifecycle, squeeze CAB timing.Key Accountabilities

  • Monitor Change Lifecycle, Change Implementation communication during assessment, planning execution and PIR (post implementation review). Review assessment and change plan.
  • Evaluate change requests to determine their viability, risks, and prospective organizational effects.
  • Collect Change Assessment Results and Issues from Bank`s IT Application and IT Operations and EPMO teams.
  • Ensures that all the activities designed to implement the change are as per the standards.
  • Utilize ITIL knowledge to review Changes, incidents during audits to ensure the processes are being adhered to.
  • Review Authorize and approve minor/low change.
  • Conduct post-implementation reviews to evaluate the success of changes and identify areas for improvement.
  • Monitor alerts for various sub-systems and react by raising incidents in the ticketing system.
  • Monitor self-service machines (ATMs, Cheque book & Card Printing machines) alerts and react by raising a ticket to the relevant 3rd party/vendor.
  • Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority, and escalate when needed.
  • Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.
  • Provide timely, clear incident status communications to IT and business leadership, resolution team members and other stakeholders.
  • Support multiple technical teams in 24 x 7 operational environments. Varied shift schedules may include day or night hours.

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