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Associate VP of Client Success (Client Partner) - Jobs in Riyadh, Saudi Arabia

4.00 to 7.00 Years   Riyadh, Saudi Arabia   11 Aug, 2024
P2H Arabia
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services; Software Development
Functional AreaNot Mentioned

Job Description

Who we are Founded in 2006, P2H rapidly expanded globally to Europe and the US. We entered the Saudi market seven years ago, focusing on digital transformation for both public and private sectors. Today, weve founded P2H Arabia as a Saudi/non-Saudi company to solidify our footprint in Riyadh and boost our regional presence.Our mission

  • Reveal the huge potential of digitalization for public services
  • Provide life-changing projects sharing the vision and modern concept of digitalization
  • Develop and deliver vital services for public and private sectors
  • Enhance efficiency, transparency, and citizen engagement through technology
  • Develop secure, scalable, and user-friendly software solutions for the unique needs of government entities
About the roleEnsures sustained client satisfaction by developing long-term relationships with Key Clients and identifying mutually advantageous business prospects.Engages closely with selected Key Clients in the post-sales phase, and implements account development tactics to meet targets with these assigned Key Clients.Collaborates with representatives from both the Delivery Team ? Delivery Managers or Delivery Director ? and Key Clients, fostering a partnership-based interaction across these groups.Adheres to the standards set by the Growth Stream. Responsible for specific objectives in the Growth Stream when the VP of Client Success role is not established, and in the Business Unit Stream if it exists. Reports to VP of Client Success.Your impact
  • Client Onboarding and Support. Collaborate with the Delivery Team to onboard new clients and fulfill P2H commitments, addressing both immediate and long-term client needs.
  • Facilitate Business Reviews. Conduct regular business review sessions with the Delivery Team and client representatives, including Quarterly Business Reviews (QBRs).
  • Client Renewals Support. Assist the Delivery Team with ongoing client renewals, including MSAs, SOWs, contracts, and other commercial and legal documentation within the established cooperation framework.
  • Account Development Plans. In partnership with the Delivery Team, develop and maintain Account Development Plans (ADPs).
  • Opportunity Identification and Tracking. Spot and monitor cooperation opportunities with both existing and new client stakeholders/organizations.
  • Stakeholder Engagement and Mapping. Identify new client stakeholders, and develop and maintain an Account Stakeholders Map.
  • Represent P2H Expertise. Showcase relevant P2H expertise, experiences, and case studies to address open opportunities and meet client representative needs effectively.
  • Client Satisfaction Analysis and Incident Management. Analyze client satisfaction feedback (NPS, CSAT), manage incident resolutions, and follow up on action items.
  • Account Reporting. Collaborate with the Delivery Team to create and maintain account reports for P2H internal stakeholders, including C-level management.
Recruitment process
  • Online interview with a Recruiter ? 30-45 minutes
  • Online interview with hiring managers ? 1 hour
  • We Look Forward to Receiving Your Application!

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