| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Call Center Agent* Answer phones and respond to customer requests.* Contacting customers as required and ensure data is recorded in C@P.* Following the campaign procedure.* Sell product and place customer orders in computer system.* Provide customers with product and service information.* Transfer customer calls to appropriate staff.* Identify, research, and resolve customer issues using the computer system.* Follow-up on customer inquiries not immediately resolved.* Create leads and restore on the system.* Recognize, document, and alert the supervisor of trends in customer calls.* Recommend process improvements.* Other duties as assigned.* Enhance customer profiles with additional information such as hobbies, birth dates, owned cars, …etc.* Schedule consultations, explanations or configuration appointments with the Porsche Pro team.* Schedule test drives with the Porsche Pro team.* Invite prospects and customers to events at the dealership.* Provide lead data analysis.* Keep abreast of customer trends and moods.* Supply customers with accurate information.* Develop expert knowledge of our products, systems and processes.* Fulfill the potential without disturbing prospects.Skills* Computer literate with the ability to learn or CRM software applications.* Duties require professional verbal and written communication skills and the ability to type 30 wpm.* One-year experience* Strong computer skills, including experience of operating word processing and database packages, email and internet.EducationHigh School with 2 years experience or Diploma Job Location Riyadh, Saudi Arabia Job Role Customer Service and Call Center Years of Experience Min: 1 Max: 2 Residence Location Saudi Arabia
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