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Help Desk Support Specialist - Jobs in Riyadh, Saudi Arabia

1.00 to 10.00 Years   Riyadh, Saudi Arabia   01 Feb, 2024
Confidential Company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

A Help Desk Support Specialist is responsible for providing technical assistance and support to clients and customers regarding computer systems, software, hardware, and network-related issues. They are the first point of contact for troubleshooting and resolving technical problems and inquiries.Responsibilities:

  1. Provide technical support to customers via phone, email, or chat.
  2. Assist customers in resolving hardware and software issues.
  3. Document customer support requests and resolutions accurately.
  4. Escalate complex issues to appropriate teams.
  5. Collaborate with colleagues to improve support processes.
  6. Stay updated with technology trends and advancements.
  7. Provide timely and effective solutions to customer inquiries.
  8. Ensure customer satisfaction with high-quality support.
  9. Follow standard procedures and guidelines.
  10. Maintain professionalism in all interactions.
  11. Continuously improve technical skills and knowledge.
  12. Adhere to company policies and confidentiality guidelines.
  13. Assist in developing support documentation and knowledge base.
  14. Foster a positive and collaborative work environment.
Preferred Candidate:
  1. Excellent verbal communication skills for assisting customers over the phone.
  2. Strong customer service abilities, including patience and empathy.
  3. Technical background for troubleshooting and explaining solutions to non-technical customers.
  4. Familiarity with ITIL principles and ticketing systems.
  5. Proficiency in Microsoft 365 applications.
  6. Knowledge of networking protocols and troubleshooting.
  7. Strong problem-solving skills.
  8. Ability to multitask and prioritize effectively.
  9. Patience and resilience in handling challenging customer situations.
  10. Collaboration skills for working in a team.
  11. Adaptability to changing technology and customer needs.
  12. Efficient time management and task prioritization.

Keyskills :

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