End User Support - Clients environment support such as Desktops, Laptops, and its related applications and hardware.
B. Accountabilities:
Possess a strong technical background and proficiency in various IT areas, including: - Operating Systems: Knowledge and experience with Windows, macOS, and Linux operating systems.
Networking: Understanding of network protocols, IP addressing, DNS, DHCP, VPN, and basic troubleshooting.
Hardware: Familiarity with desktops, laptops, printers, and other common IT equipment.
Software Applications: Proficiency in Microsoft Office Suite, email clients, web browsers, and other commonly used software.
Remote Access Tools: Experience with remote desktop tools and remote support software.
Ticketing Systems: Familiarity with IT service management (ITSM) tools for incident tracking and request management.
Communication Skills: Excellent verbal and written communication skills Customer Service Skills: must have strong customer service skills, including patience, empathy, and the ability to handle difficult users or challenging situations professionally.
Problem-Solving and Troubleshooting: Strong analytical and problem-solving skills are essential to identify and resolve technical issues efficiently. They should be able to troubleshoot hardware, software, and network problems effectively
