Provide efficient and effective support for Oracle Forms, Reports, and Database PL/SQL applications, assisting end-users with troubleshooting, issue resolution, and system maintenance.ÿ
B. Accountabilities:Provide technical support:
Assist end-users in troubleshooting and resolving issues related to Oracle Forms, Reports, and Database PL/SQL applications.
Respond to support tickets, emails, or calls promptly and professionally, ensuring timely resolution of reported problems.
Collaborate with users to gather detailed information about reported issues and provide clear and concise instructions or solutions.
Perform system maintenance:
Conduct regular maintenance activities, such as patching, upgrades, and performance tuning, to ensure the stability and reliability of Oracle applications.
Monitor system performance, identify bottlenecks, and implement appropriate optimizations to enhance application efficiency.
Develop and maintain Oracle Forms and Reports:
Design, develop, and enhance Oracle Forms and Reports applications based on business requirements.
Write efficient PL/SQL code for database operations, data retrieval, and complex business logic implementation.
Collaborate with development teams to ensure seamless integration and compatibility with existing systems.
Coordinate with database administrators and developers:
Collaborate with database administrators to optimize database performance, maintain data integrity, and ensure seamless connectivity between applications and the database.
Work closely with software developers and technical teams to address complex issues or implement enhancements in Oracle applications.
Participate in the testing and deployment of new features, ensuring smooth integration with existing systems.
Document and share knowledge:
Create and maintain documentation, including troubleshooting guides, FAQs, and knowledge base articles, to facilitate self-service support for end-users.
Conduct training sessions or workshops to educate end-users on best practices, system functionalities, and common troubleshooting techniques.
Stay updated on Oracle technologies:
Continuously enhance your knowledge and expertise in Oracle Forms, Reports, Database PL/SQL, and related tools by staying abreast of the latest industry trends and advancements.
Proactively identify opportunities to improve the efficiency and effectiveness of Oracle support processes.
