Provide excellent support and administrative service to the Sales Department?
Develop effective manufacturer and supplier contact?
Deal efficiently with customer requests and queries to ensure total customer satisfaction ?
Help Retailer achieve industry-leading standards of process efficiency and cost control?
?Key Tasks?Objective: Provide excellent support and administrative service to the Sales Department?
Review all functions and tasks with the Sales Manager and advise of any discrepancies or problems? encountered?
Make appropriate weekly / monthly reports to the Sales Manager?
Post bonus to deals after gaining authorization from the Sales Manager?
Document and log all transactions in a structured and methodical way and maintain a systematic filing system? for prompt retrieval of documentation?
Maintain effective liaison with all members of the sales team, forming a strong sense of teamwork within the? sales department, and ensure accurate and timely feedback of information to appropriate persons?
Objective: Develop effective manufacturer and supplier contact?
Ensure that all documentation is dealt with in a timely manner?
Notify the Sales Manager of all changes to the manufacturer?s policies?
Objective: Deal efficiently with customer requests and queries to ensure total customer satisfaction ? Ensure courteous and cost-effective use of the telephone?
Approach all customers promptly and courteously and assist with their requests to the best of your ability?
Objective: Help Retailer achieve industry-leading standards of process efficiency and cost control ? Complete all administrative tasks required to complete a vehicle sale, from locating the vehicle through to? ordering number plates?
Collect batch numbers for invoices and ensure accurate invoicing of all sold vehicles, including delivering and? posting costs to sold vehicles?
Check and maintain reports, including vehicle debtor report, demo stock report, and monthly demo write-downs,? on a timely basis?
Maintain payment records and conduct all transactions accordingly so that all cash, cheques, and charges are? accounted for, following company policy for cash handling?
Verify codes on sales orders?
Ensure compliance with all health and safety procedures and company policy?
Undertake other tasks and responsibilities, including training courses, as requested by the Sales Manager /? Operations Manager
Key Competencies?Customer Focus?
Approach every situation with a desire to understand and deliver?
Listen effectively and communicate clearly?
Use every contact with the customer to build a relationship?
Take responsibility to ensure nothing is left to chance?
Operational Focus?
Undertake administrative tasks on part exchange vehicles?
Undertake all sales department financial administration?
Vehicle ordering?
Vehicle preparation?
Use technology effectively?
Manage own performance?
Contribute to effective working?
Contribute to efficient reporting and administration of records?
Business Focus?
Work with other areas of the business to improve Retailer profit and customer care?
Appreciate the impact of wider issues on the Retailer??
