Ensure highest degree of customer satisfaction to achieve customer loyalty?
Ensure customer awareness of options, accessories, extended warranty and finance facilities ? Help Retailer to achieve industry-leading standards of customer care and process efficiency
?Key Tasks?Objective:
Sell maximum number of vehicles possible?
Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales? Manager / Operations Manager?
Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet ? Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales ? Keep up-to-date on competitor?s products, prices and specifications?
Introduce and follow-up suitable sales prospects?
?Objective:
Achieve maximum profitability on sales?Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations? Manager?
Ensure all payments for vehicles are complete for each transaction?
Negotiate sales for maximum profitability within limits of authority?
?Objective:
Ensure highest degree of customer satisfaction to achieve customer loyalty?
Ensure that all invoices, statements and other communications to customers are clearly comprehensive and? have been explained verbally?
Consult with customers to discover and understand their needs and address customer hesitation and resistance? appropriately?
Approach and receive customers promptly and courteously at all times?
Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are? notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory? vehicle handover?
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager /? Operations Manager when needed?
Objective:
Ensure customer awareness of options, accessories, extended warranty and finance facilities
Ensure timely and accurate completion of finance proposals and documentation??
Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment? and specifications etc
Objective:
Help Retailer to achieve industry-leading standards of customer care and process efficiency ? Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements ? Ensure the details of vehicle transaction are accurately documented and registered with the Sales? Administration office?
Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
Operate a ?share best practice policy?
Key Competencies?Customer Service Focus?
Approach every situation with a desire to understand and deliver?
Listen effectively and communicate clearly?
Use every contact with the customer to build a relationship?
Take responsibility for ensuring nothing is left to chance?
