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Cluster Reservations Supervisor - Pre-Opening - Jobs in Saudi Arabia, Riyadh

1.00 to 2.00 Years   Saudi Arabia, Riyadh   13 Sep, 2023
Rotana Hotel Management Corporation PJSC
Job LocationSaudi Arabia, Riyadh
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.Your Position Will Involve a Range Of Key Responsibilities, IncludingAs a Cluster Reservations Supervisor, your responsibilities encompass maintaining effective communication across multiple properties for all reservations made. This is essential for ensuring the seamless and efficient delivery of services.

  • Check the no show record as well as pending reservation
  • Check the VIP arrival, special requests and check traces to action
  • Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly
  • Show complete product knowledge, understand rate structure and apply rate management
  • Check on pending visa or expiring visas which need to exit the country
  • Ensure to send confirmation for new reservation and follow up those without correspondence
  • Ensure all incoming calls are answered as per the Rotana standards, and check constantly the incoming e-mails
  • Organize transportation with the hotel driver and follow up on the information provided
SkillsEducation, Qualifications & ExperiencesYou should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.Knowledge & CompetenciesYou Portray a Structured And Goal Oriented Work Philosophy And Possessing Following Additional CompetenciesThe ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach.Understanding Hotel OperationsTeamworkPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsEffective CommunicationDrive for ResultsCustomer FocusAdaptability

Keyskills :
customer service Management planning Teamwork Supervising Drive For Results Adaptability communication Customer Focus Effective Communication Sales

About Company

The King Faisal Specialist Hospital and Research Centre (Arabic: مستشفى الملك فيصل التخصصي ومركز الأبحاث) (KFSH&RC) is tertiary referral hospital in Riyadh, the capital city of Saudi Arabia.

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