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Guest Service Agent - Saudi National - Jobs in Saudi Arabia,Riyadh

0.00 to 2.00 Years   Saudi Arabia,Riyadh   07 Nov, 2023
Centro Hotels by Rotana
Job LocationSaudi Arabia,Riyadh
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

  • Offer consistently professional, friendly, warm and engaging service
  • Give a warm welcome and check in guests taking into account the established SOPs
  • Check out of departing guest in accordance with the established standards
  • Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
  • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
  • Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
  • Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotels policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
SkillsEducation, Qualifications & ExperiencesYou should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-Understanding the JobTaking ResponsibilityRecognizing DifferencesCustomer FocusAdaptabilityTeamwork

Keyskills :
Hospitality English Problem Solving Computer Literate Front Office Opera Interpersonal

About Company

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

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