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Senior IT Support Officer - Jobs in Saudi Arabia

8.00 to 12.00 Years   Saudi Arabia   05 Mar, 2024
Power International Holding
1 Jobs Openings
Job LocationSaudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryConstruction & Building
Functional AreaNot Mentioned

Job Description

Job SummaryThe Senior IT Support Officer provides an efficient and effective ICT Technical Support Service. This position diagnoses, resolves, and documents hardware and software problems timely and accurately. Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software and provide end user support where required.˙Job Responsibilities 1Principal Accountabilities

  • Assists user in diagnosing and resolving issue related to hard ware and software and other related IT concerns such as configuration and installation of server.
  • Monitors proactively and respond to ICT helpdesk tickets.
  • Provide day to day management of access to the ICT systems and services
Job Responsibilities 2
  1. Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
  2. Achieves internal SLAs for support
  3. Perform system backups and recovery on timely basis.
  4. Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs
  5. Assists with Server installations and setups as well as resolution of server end problems.

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