| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : UAE:?Provide up to date, accurate, and appropriate information to customers.?Effectively interprets the needs of the customer, maintains and enhances standards of quality of service being provided.?Use all call-handling procedures at opening, during the conversation, and while ending the call.?Act as a sales consultant to advice customers to the right service he is looking for.?Performs outbound calls for customer sales/ retention in cooperation Contact Center Services?Assuring revenue growth by cross & up selling business products and services to match?customer?s needs.?Adhering to the pre-set performance & quality KPIs as per the quality assurance guidelines.?Achieving assigned revenue, sales & retention targets?Handling the customer?s email, sending proposals and completing the requirement as per the standard processes?Accurately understanding reasons for customer dissatisfaction and customer needs.?Ensuring customer satisfaction & retention.?Identifying improvement opportunities and proactively provide feedback.?Using sales scripts, objection handling techniques & other sales tools/tactics provided by?Etisalat team during the training period and by floor management after joining the team.?Showing high level of compliance towards Etisalat different processes & policiesEducation and Experience :?Bachelor Degree?Last 2 years telesales experience in selling B2B products & services.?Excellent English written & spoken communication skill?Telco sales experience
Keyskills :
CustomerServiceexperience
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