Housekeeping Order Taker - Jobs in United Arab Emirates

Job Description

Housekeeping Order TakerWe are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:? Safe keep, record and collect all keys and papers held within the Housekeeping Office? Ensure the sorting of all daily activity reports in the Housekeeping Office? Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards? Record all incoming calls, ensure all messages are disseminated and followed up accordingly? Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing? Update and maintain all housekeeping files? Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office? Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll? Keep and maintain the cleanliness and tidiness of the Housekeeping Office? Clear all outdated reports on a monthly basis based on the hotel standard for record keepingSkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.Knowledge & CompetenciesThe ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding the JobTaking ResponsibilityRecognizing DifferencesCustomer FocusAdaptabilityTeamworkJob Location Fujairah, UAE Nour Arjaan by Rotana, Fujairah offers deluxe hotel apartments that represent the height of elegant city living for short and long stay residents and travellers alike. Ideally located right in the bustling city centre amid Fujairah?s rich cultural attractions and just five minutes? drive to Fujairah open beach, this city hotel boasts unobstructed views of the Hajar Mountains and overlook... s the Sheikh Zayed Grand Mosque. Offering 225 expansive suites each furnished with modern and elegant interiors, Nour Arjaan by Rotana brings all the comforts of home to ensure a treasured and memorable stay. Epitomizing the height of comfort, all suites benefit from a fully equipped kitchen that is fitted with microwave, countertop stove, fridge and freezer. To ensure a complete experience while visiting Nour Arjaan by Rotana, guests can relax and enjoy a number of its 5-star facilities. Keep fit at our Bodylines Fitness Centre, unwind by our rooftop child-friendly outdoor swimming or just savour in a selection of culinary delights in the all-day-dining restaurant, Murjan Caf‚ & Restaurant. A one of a kind in the area, Nour Arjaan by Rotana offers guests state-of-the-art facilities, five-star services and spacious suites fully equipped with all that one may need or want.

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