Onsite IT Field Engineer - Jobs in United Arab Emirates

Job Description

Our ClientOur partner is looking for an Onsite Field Support Engineer working on their prestigious projects for a long term contract at various locations across the UAE.Your Responsibilities

• This role will provide day-to-day onsite technical support for end user hardware and software issues at educational institutions across the UAE.
• You will be responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
• Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with support as needed. You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.
• Receipt of user requests / incidents escalated by the Service Desk / end user
• Provide L2 support for tickets escalated by Service Desk
• Configure, troubleshoot, and resolve issues related to hardware, operating system, software and application problems, windows desktop, notebooks, printers, and PC peripherals
• Provide support for install/upgrade/de-install/repair activities on customer desktops, laptops
• Provide onsite end-user equipment support (i.e. desktops, screens, scanners, printers, docking stations, classroom, and meeting room equipment, etc)
• Provide onsite office automation software and approved application suite support
• Provide basic Infrastructure and systems administration support by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)
• Basic network patch cable changes under the direction of the Infrastructure Team and replacement of faulty network cables using ready-made cables from stock
• Support in operating system/software installations by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)
• Assist in implementing approved changes onsite by acting as an extension of the backline teams (i.e. Network, Application, System Admin Teams, etc)
• Performing and documenting initial diagnosis of issues followed by formulating and executing a resolution plan
• Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
• Timings: 6 days, 48 hours a week, comprised of shift/rota

Your Qualifications

• BSc. degree in a technical field related to Information Technology
• Minimum three years in Operating Systems support, end user device troubleshooting & support
• Fluent in Arabic (native language) and English
• Adaptable
• Customer service focused
• Problem solving and innovation capabilities
• Excellent communication skills, both written and verbal/nonverbal
• Interpersonal Skills
• Must have extensive Office 365 experience, all applications, with administration exposure if possible
• Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc)
• Must have a basic understanding of networks
• Certification in Microsoft Technologies
• UAE driving license and own transport essential

Halian GroupWith over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.Our resourcing and smart services help you to realize tomorrows potential. Discover the amazing things possible when you bring the right people and the right technologies together.

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About Company

Award-Winning Tech Talent Company. We help businesses make progress, build efficiency and discover new possibilities. Our goal is to support talented individuals to explore, innovate and unleash their potential.Our success has spanned over 20 years. In that time, we’ve come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers that fulfil potential, faster.Halians smart services, tech talent and search capability, help you to realise tomorrow’s potential. To discover the amazing things that are possible when you bring the right people and the right technology together.