Recreation Supervisor - Jobs in United Arab Emirates , Egypt

Job Description

POSITION SUMMARYTo have total knowledge on recreation department and in all administrative, operational and technical areas. Take care of all Recreation aspects when manager is absent. SCOPE / BUSINESS CONTEXT

• A Full Time position based at JW Marriott Marquis Dubai.
• Number of Direct Reports - 7
• Titles of Direct Reports - Lifeguards and Fitness Instructors

CANDIDATE PROFILE Experience:

• Minimum 4 years of experience as Fitness Instructor

Skills and Knowledge

• Good oral and written communication skills in English
• Able to get on well with people from many different backgrounds
• Able to work under pressure at times
• Ability to be versatile
• Able to do shift work
• Well presented
• Clear speech
• Must be able to do hard physical work
• Good general health
• Energetic
• Self-motivated - able to work on their own

Education or Certification Min. 25 years of age Computer literate (high) Supervisor training course/ skills/certified instructor Training & Appraisal Skills P&L understanding. To have worked in hotels before as supervisor Swimming Group/PT Training Skills SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share. Essential Functions

• To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
• Keep club in good maintenance.
• Enforcing all club rules and ensuring a safe environment for all guest using the club facilities.
• To be aware of Pool & Gym Health and safety regulations
• Work in reception predominately.
• To make sure that the associates clean the whole club to hotel standards.
• To make sure that the whole club is maintained
• To make sure that the pool, Gym and pool deck is maintained
• To report all engineering faults and to follow up on them.
• To ensure that all check list are completed and monitored
• Assisting with periodic cleaning and special cleaning
• To Train and develop your team, carry out
• Hold Team Meetings
• Dealing with Guest queries
• To be able to check the whole club and ensure standards
• To be able to train all new team members
• To have an understanding of costs
• Understand and activate club activities.
• Work closely with supplier of our consignment products.
• Deputizing for the Spa & recreation manager
• Supervision of associates within the department
• Dealing with Guests queries
• To carry out appraisals and 1.1
• Handle and complete all new staff inductions and orientation
• Ensure that all PRs are done monthly as per budgeted figures and follow up in all purchases.
• To carry out brand Standards checks
• Any other relevant task

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development