SD CONTROLLER (STANDARDS QUALITY & PROCEDURES) - dnata - Jobs in United Arab Emirates, Dubai

Job Description

Job PurposeAbout the roleThe SD Controller will be responsible for review, communication and implementation of SOPs, work instructions and KPIs in the department, based on customer requirements, Corporate Integrated Management System, regulatory and industry standards, Quality Management Systems and departmental objectives and policies.They will facilitate and represent the department at all external airline audits, change management processes, continuous improvement programmes & ensure all staff are updated on SOPs for relevant areas of operations.What you will doPlan- Create and maintain a holistic approach to staff training within cost centres by identifying and recommending the training requirements and ensure all staff are updated on SOPs for relevant areas ofOperations.Execute- Design, amend and implement SOPs, work instructions for the department in consultation with Line Managers, Service Delivery Controllers, customer requirements, IMS, regulatory and industrial standards. Liaises closely with other departments to align the cross departmental SOPs to bridge gaps and eliminate conflicts. Ensuring all standards are in compliance with the QMS (Quality Management System) covering all aspects of ISO/AHS1000/ISAGO/CEIV/RA3 & DQA standards.- Ensures that close professional relationships are maintained with all external contacts including customer airlines, third party suppliers and government agencies. Support business units to ensure quality and profitable services are performed as per the agreed SLA to maintain high levels of customer satisfaction.- Provide management reports to an agreed schedule and ad-hoc analysis where required. Prepare review and set KPI targets for the department in consultation with the Vice President, Line Managers and Quality Assurance. Provide support to the department management in design, implementation and ongoing achievement of short and long term department objectives .Compiles KPI statistics for management review meeting (DTR etc) and communicates with Quality Assurance.- Support the quality audit programme, safety audit programme and performance management through spot checks. Audits the daily performance of each section of the Department by compiling performance statistics and measuring these against the established norms. Ensures that service delivery targets / KPI are achieved. Analyse variances and initiates corrective action by following up with the concerned shift in- charge / highlighting procedural or process flaws to the Line Managers with recommendations for improvement.- Identify service failures and facilitate incident / accident investigations. Establish trends in operational non-conformities and service failures, with evaluation of root causes and recommend preventive measures. Support line managers in implementing preventive and corrective action in their respective areas of responsibility and communicate with staff by means of learning logs and safety bulletins.- Maintain accurate records of non-people assets including equipment, facilities, IT hardware, communications devices etc. Ensures the maintenance plan for equipment and facilities is followed. Ensures Operations systems data is kept up to date (DMIS, AACS etc.) liaise with EGIT and provides input to the ongoing continuous improvement of these systems.- Assist with continuous improvement projects as directed by the department management, in various areas of the business, included but not limited to cost control, improvements on efficiency and productivity in accordance with standards and regulations.- Promotes effective internal communication within the department, drives new systems for enhanced staff communication and manages the tools for communicating to front line staff. Supports the business units in holding regular staff meetings within the department and providing performance statistics.- Facilitate, monitor and support the evaluation of staff while undertaking analysis of Annual Performance and development of assigned staff on the Performance Matters initiative.Qualifications & ExperienceWhat you will bring to the team- Bachelors Degree in a relevant discipline and 5 + years experience in an Airport Operations role.- Working knowledge of product and process within the ground handling industry, with good understanding of aircraft loading, weight and balance, cargo and ULD handling, baggage handling, aircraft technical support functions, and aircraft appearance services.- The job holder is required to spend considerable amount of time in the Operations to ensure the requirements of the role is fulfilled.- Formal training and work experience in implementing and supporting Quality, Health & Safety, and Environmental systems will be a distinct advantage.- Working knowledge of IATA AHM, IATA DGR and ISAGO manuals and standards is essential.- Knowledge of DCAA and GCAA standards and regulations would be an advantage.- The job holder should display excellent negotiation skills, good spoken / written communication skills in English and have excellent report writing skills.Details of this safety sensitive role- Working at height- Exposure to hazardous energy systems- Work in confined spaces- Contact with human waste- Contact with other hazardous materials- Heavy lifting- Work in a noisy environmentAdditional requirements- Airport driving permitRecruitment Process and Timelinednata is part of Emirates Group, an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates GroupSalary & BenefitsJoin us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. Thats on top of transport benefits, life insurance and more. Find out what its like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whats it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

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About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).