Help Desk Support Engineer - Jobs in Al Yarmuk Riyadh, Saudi Arabia

Job Description

Responsibilities:

• Provide first-level contact and support for technical issues, including hardware and software problems.
• Respond to inquiries via phone, email, and in-person, and ensure all issues are logged in the help desk ticketing system.
• Diagnose and resolve technical hardware and software issues, escalating complex problems to the appropriate teams.
• Install, configure, and troubleshoot hardware and software components.
• Collaborate with other IT team members to identify and implement solutions.
• Conduct remote troubleshooting and provide clear instructions for problem resolution.
• Follow standard help desk procedures and ensure proper documentation of all incidents.
• Manage and prioritize help desk tickets to meet service level agreements (SLAs).
• Perform routine system maintenance, updates, and installations.
• Keep abreast of new technologies and industry best practices to enhance technical skills.

• UNIX system administration

Keyskills :