Develop department goals, business plans, budgets, and resources in coordination with all appropriate parties
Develop necessary policies, processes, and KPIs to maintain operational excellence
Adhere to˙manufacturer?s instructions, policies and procedures, and training requirements as and when issued
Oversees the management of the wholesale and retail sales function; responsible for establishing and meeting assigned sales targets
Develop monthly reports (financial statement, parts stock movements, emergency purchases, etc.) and take remedial action as required
Address significant department issues affecting company operations and solve in accordance with approved mitigation plans
Stock Management
Coordinate with appropriate parties to project spare parts demand targets based on vehicle parts, special campaigns, safety stock and re-order level by vehicle and model type
Manage emergency/VIP orders to ensure timely deliveries to minimize delays and control service levels
Provide inventory management for central warehouse and all regions
Review weekly stock re-order reports from the system and check for consumption and/or obsolescence indicators
Analyze obsolescence or dead stock and recommend their disposal to the Head of Aftersales.˙˙˙˙
Regularly communicate with internal and corporate clients with regard to parts availability and the status of emergency/VIP pending orders
Financial
Prepare department sales, revenue and operating budget
Meet actual monthly sales, gross and operating profit; compare against targets to determine the level of achievement and take remedial action as required.
Coordinate credit limit authorizations and monitor collection against receivables to ensure credit worthiness of customers
Implement procedures to ensure proper control of cash sales
Business Development
Undertake competitive market research to ensure reasonable prices are offered by the company
Promote sales operations efforts to increase sales of accessories by preparing items in a timely manner
Employee Management
Assess skills of staff and arrange on-the-job training and deliver performance appraisal reports
Develop/recommend incentive programs to reward high achievers against agreed upon performance indicators in a fair and equitable manner
Ensure effective performance in the department through the selection, development, and deployment of competent employees˙˙˙˙
Communicate guidelines and processes to employees and ensure their understanding and adherence to them
Monitor employees compliance to company guidelines, policies and procedures˙˙˙˙
