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IT Software/System Integration Coordinator - Jobs in Dubai , United Arab Emirates

1.00 to 10.00 Years   Dubai , United Arab Emirates   19 Dec, 2023
ManpowerGroup Middle East
1 Jobs Openings
Job LocationDubai , United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Responsibilities:As IT support analyst, you will be responsible for Support & Maintenance of IT systems portfolio in affiliate, building constructive relationship with IT product owners and business functions, diagnose, troubleshoot, and resolve registered issues with agreed SLAs within your own capacity (L1/L2) or via coordination with vendors (L3/4).

  • Detailed responsibilities listed below:Support & Maintenance:˙Register, Diagnose, Troubleshoot, and resolve L1/L2 system related issues, providing timely and effective solutions while coordinating closely with vendors and business stakeholders.
  • Support Monitoring & Vendor management:˙Monitor the list of all open tickets and work with vendors on issues? resolution within defined SLAs.
  • Documentation:˙Maintain up-to-date system documentation, including user guides, best practices, and technical notes.
  • Feedback Loop:˙Collaborate closely with the IT product owners to provide feedback on potential improvements or adjustments based on user feedback and system analytics.
  • Security & Compliance:˙Ensure that user permissions, roles, and profiles are maintained appropriately, keeping in line with our companys data security and compliance guidelines.
  • Continuous improvement:˙Regular revisions of existing support process and suggest recommendations on how to improve it further.

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