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Associate Customer Success Manager- VMware Cloud - Jobs in Egypt

1.00 to 10.00 Years   Egypt   07 Sep, 2022
VMware Inc
1 Jobs Openings
Job LocationEgypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Search JobsThe Elevator Pitch: Why will you enjoy this new opportunity?The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you work here, you are connected to a global community of innovative, empowered employees working together to solve the most critical technology challenges. As an Associate Customer Success Manager, you will be instrumental in building our Customer Success practices and assisting VMware customers to realize their desired business outcomes. If you are as passionate about Customer Success as we are, we would love to have you on our growing team.˙Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

  • Guide VMware Multicloud customers through their cloud journey including onboarding, subscription activation and service deployment. The SaaS services that you will support include but limited to VMware Cloud on AWS (VMC on AWS) and VMware Cloud Disaster Recovery (VCDR)
  • Provide VMware Cloud strategic customers˙with˙enhanced monitoring and˙status updates during critical˙upgrade and migration lifecycle˙activities˙
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Adoption and Customer Retention:
  • Assisting VMC and VCDR customer with their initial deployment and service activation
  • Ensuring customer needs and challenges are communicated and documented properly and properly escalating unresolved issues to the next level of support
  • Sharing customers? feedbacks on VMware products/services with product managers to enhance our services
  • Supporting customer through the service renewals to minimize customer attrition
Customer Value Realization:
  • Driving resolution of problems or critical issues for assigned customers by aligning appropriate resources
  • Scheduling upgrades and metal type migrations and deployment events with customers and Internal teams
  • Managing communication on multiple channels between internal resources and customers admins during upgrade and metal type migrations
  • Documenting major customers? events and incidents on multiple systems (Salesforce, Gainsight, et.) so that internal team work on corrective actions
  • Anticipating future customer needs and proactively reach out to resources at VMware to address them
What is the leadership like for this role? What is the structure and culture of the team like?The hiring manager for this role is Sylvia Gendy, Multi-cloud Success Desk Manager. Sylvia has 10 years of experience in the IT industry starting with technical support then moving to customer success. She started as a Customer Success Manager at VMware almost 3 years ago the moved to the leadership. Sylvia holds a Master of Science in Communications Engineering and is currently a PhD candidate. You will be joining a team of 12 motivated, empowered customer success managers. The team philosophy is to encourage ?Together We Win? mindset, we are here to support, and elevate each other?s to deliver the best possible experience to our customersWhere is this role located?Cairo Egypt with very high flexibility to work from homeWhat are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.
  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Rethinks Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Wellness reimbursement and online fitness and wellbeing group classes
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. ?Search Jobs

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