Head of Operations - Jobs in Khobar, Al Khobar

Job Description

CompanyOur client is a leading Human Resources company that provides a variety of HR solutions such as Manpower and other recruitment services in Saudi Arabia. They are currently looking for a Head of Operations to be based in Al Khobar, Saudi Arabia.Duties & Responsibilities:

• Leads and manages company operations related activities for both the Individual and Corporate services, including but not limited to, medical tests logistics, Iqama issuance, manpower mobilization/demobilization, manpower internal ID generation, manpower replacement, camp dispatching, call centre monitoring, scheduling and routing of service delivery, and facilities management.
• Conducts process gap analysis on a regular basis to identify operational flaws/recurrent challenges and ensure timely resolution implementing best-practice processes to increase efficiency.
• Implements best-practice processes with a view to increasing efficiency and ensuring customer satisfaction.
• Liaises and follows-up with the Marketing department to ensure operations related activities are in complete alignment with marketing calendar, including but not limited to, campaigns, workshops and events.
• Monitors progress, tracks trends and develops performance reports to increase operational efficiency.
• Manages team relationships and conducts regular meetings to enhance productivity and ensure adequate performance in addition to on-time service delivery.
• Prepares annual operative budgets by estimating requirements and scheduling expenditures in coordination with the Finance department, ensures financial objectives are met and suggests corrective actions when needed.
• Constantly monitors staff competence and coordinates with the HR department to narrow knowledge gaps through in-house or external trainings.

Qualification & Requirements:

• Bachelor degree in Business Management or related fields.
• Masters degree or MBA designation is a plus.
• Must have 7-10 years experience in the Operations industry
• Excellent business negotiation and decision-making
• Excellent communication skills
• Must speak both English and Arabic languages

Keyskills :
Finance Management Hr Business Marketing

About Company

Propel Consult was established in 2009 in the Kingdom of Bahrain by Jamie Groom and Barry Prost to provide high quality recruitment and management consultancy services to employers in the Middle East. The company’s original focus was on the Construction & Engineering and Oil & Gas sectors. Due to client demand, this has grown to include the professional services disciplines of Banking & Finance, Legal, Technology and Human Resources.