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Guest Relations Officer - Jobs in Mecca, Saudi Arabia

1.00 to 10.00 Years   Mecca, Saudi Arabia   26 Mar, 2024
Wirgan
2 Jobs Openings
Job LocationMecca, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitality & Accomodation
Functional AreaNot Mentioned

Job Description

  • Have to welcome the guests when arrive at the hotel and need give a memorable fond farewell to the guest during check-out
  • Evaluate arrival lists to welcome and greet guests
  • Supervise any VIP guest arrival and departure
  • Address to VIP or VVIP and answer their queries
  • Acknowledge rapidly, well-organized, and efficiently to guest concerns helping them during the check-in procedure.
  • Identify details regarding amenities and other pertinent information for arriving guests
  • Make ready greeting or welcome folders with collateral
  • Produce information regarding amenities, upgrade service, venues, and local area
  • Anticipating the guest needs and demand, building good relationships with them
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Maintaining and documenting all the information in the logbook daily
  • Shield compliance as per the health and quality standards
  • Analogize and multitask tasks in the busy period
  • Should have detailed statistics on the hotel
  • Should have a proper update about arrivals and requirements of rooms
  • Need to have a proper update of the daily occupancy report
  • Giving top-quality service to the guest as per hotel SOP.
  • Helping guest with information local area town attractions and activities
  • If any VIP arrival, prior need to complete the registration procedure
  • Taking care of guest complaints and concerns in a systematic, well-organized, and timely manner.
  • Maintaining detailed information of room rates, offers, current promotions, upgrades, and packages
  • Documenting all the guest folios in a systematic way and keeping necessary updates of guest likes and dislikes to the relevant fields on the profile.
  • Need to have good coordination with housekeeping department for clearing arrivals rooms
  • Need to assist and help reception by collecting guest feedback during check-out
  • Maintaining the guest lockers for safe custody
  • Need to hand proper updates to the next shift
  • Ability to handle and take care of all guests needs and expectations without unfairness, partiality, favoritism, and preconception.
  • Following the rules and regulations of the hotel in a proper manner
  • Should have good communication and listening skills and must have fluency in the English language both written and oral
  • Should have good management skills and proper attention to detail
  • Must have a confident and positive approach as well asÿa pleasant personality which is crucial

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