| Job Location | Saudi Arabia, Riyadh |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hospitals / Healthcare / Diagnostics |
| Functional Area | Not Mentioned |
SummaryActs to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patients Bill of Rights are followed.Essential Responsibilities and Duties1. Attends to patients/families and responds to their inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.2. Responds to IPA ticketing system and outreach requests.3. Conducts daily rounds on patients based on the scheduled assignments.4. Advocates for the patients rights to obtain optimum required services.5. Serves as a central source and referral for information concerning patient rights and responsibilities, the organizations policies and procedures pertinent to patient care.6. Holds Physician-Family conferences in response to patients needs.7. Participates in emphasizing and implementing JCIA standards and government laws pertaining to patients rights and ethical issues.8. Administers patient satisfaction survey and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to better meet patient needs.9. Collects and inputs data pertinent to patient complaints and findings.10. Maintains patient and family confidence by keeping complaint information confidential.11. Prevents complaints by counseling with supervisors and managers who see a problem developing offering suggestions to resolve potential complaints modifying practices that cause repeated complaintsEducationBachelors in Social Services,Psychology, Hospital Administration, Public Relations, or other relateddiscipline is required.Experience RequiredOne (1) year of related experience is required.Other Requirements(Certificates)Saudi Nationals only.
Keyskills :
The King Faisal Specialist Hospital and Research Centre (Arabic: مستشفى الملك فيصل التخصصي ومركز الأبحاث) (KFSH&RC) is tertiary referral hospital in Riyadh, the capital city of Saudi Arabia.
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