| Job Location | Saudi Arabia, Riyadh |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hospitals / Healthcare / Diagnostics |
| Functional Area | Not Mentioned |
SummaryAddress and troubleshoots issues escalated by the Service Desk involving workflows, interfaces, and applications for the clinical, medical and biomedical applications used within the enterprise. Helps in ensuring the optimal usage of applications to meet the changing needs of the business.Essential Responsibilities and Duties1.Address and troubleshoot L2 issues escalated by the Service Desk involving workflows, interfaces, medical device connectivity, and applications for clinical, medical and biomedical applications used within the enterprise.2.Assists end-user with packaged application report development as appropriate related to clinical, medical and biomedical applications3.Manages application downtime and other issues by liaising with the appropriate Application Department and other relevant technical departments, as necessary.4.Ensures downtime and other issues are communicated to relevant stakeholders and report back to stakeholders upon resolution.5.Escalates unresolved issues to the relevant Applications & Health Informatics Department, as necessary (L3 support).6.Oversees the development of training material for users of health applications.7.Administers and implement standard and minor changes to certain applications for certain capabilities as indicated in the change classification matrix.8.Deploys Downtime Medication Administration Record files and Pharmacy Medication files from ICIS to designated end-user devices in all wards and Pharmacy.9.Assists end-user with packaged application report development.10.Follows prescribed system safety and security procedures of computing environment.EducationMasters or Bachelors Degree in Computer Science, Informatics, Health Sciences, or related discipline is required.Experience RequiredThree (3) years of related experience with Masters Degree, or five (5) years of related experience with Bachelors Degree is required.Other Requirements(Certificates)N/A
Keyskills :
The King Faisal Specialist Hospital and Research Centre (Arabic: مستشفى الملك فيصل التخصصي ومركز الأبحاث) (KFSH&RC) is tertiary referral hospital in Riyadh, the capital city of Saudi Arabia.
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