IT Support Engineer - Jobs in Timisoara, Romania

Job Description

IT Support Engineer - Entry LevelHello Everyone,My name is Dharmendra and |i am working with Excis Ltd, We are looking for a full time employee into Romania for our clients into Timisoara.Please find below for the reference,The Desktop Technician will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. ????????The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT???????Support Center. ???????Desktop Support Engineer provides Break Fix, fault diagnosis systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have:?Position Responsibilities and Functions???????Provide first/second level contact and problem resolution for customer issues.???????Work with Third Party Vendors to remediate complex AV issues as needed.???????Provide timely communication on issue status and resolution.???????Maintain ticket updates for all reported incidents and requests.???????Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1,???????Windows 10 and Microsoft Office 2010, Cisco Jabber, any other authorized desktop application.???????Should have basic knowledge of Mac operating system, to support Apple pc users.???????Install, upgrade, support and troubleshoot for printers, computer hardware.???????Performs general preventative maintenance tasks on computers, laptops, printers.???????Performs remedial repairs on Desktops, laptops, printers and any other???????authorized peripheral equipment.???????Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.???????Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.???????This position requires the ability to work in a project-based environment???????requiring flexibility and teamwork. Performs other duties as assigned.

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