Recovery Claims Handler - Transportation (Ocean/Air/Storage/Road/Rail) - Jobs in UK , United Arab Emirates

Job Description

Recovery Handler - Claims Advisory - Marsh - NorwichCome and join us in our state of the art newly refurbished smart office on Broadland Business Park. Lounges, focus pods, quiet areas and collaboration spaces available on every floor, plus subsidised restaurant and free hotel style on-site gym.The Company: Marsh

• is the worlds leading insurance broker and risk adviser.
• With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.

The Role:

• Marshs Global Marine & Cargo Practice is a leading broker and adviser to the maritime and logistics industries on risk and insurance issues. Key areas of expertise include Hull and Machinery, Marine liability, Protection and indemnity & Marine Cargo.
• The successful candidate will work for Reclaim who are Marshs in-house claims and recovery department. Reclaim is a provider of recovery services and specialises in all areas of transportation related claims including ocean, air, storage, road, and rail.

What can you expect

• This is a fantastic opportunity for a talented individual to make the move into a specialised and highly interesting claims area, where excellent support and development will be provided.

What you will be rewarded with:

• Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will count on you to:

• Negotiate with Insurers/3rd parties to achieve the most beneficial, cost effective settlement for the Client
• Reviewand interpret claim documentation / 3rd party contracts to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLAs and BSC targets
• Handle and case manage claims/recoveries and contribute to the satisfactory resolution of complex and/or contentious issues
• Manage claims/recoveries for global clients.
• Build and maintain strong working relationships with colleagues, clients, insurers and third parties.
• Use internal systems to record and update information.
• Manage and prioritise your own workload in order to meet deadlines and maintain Service Level Agreements (SLAs).

What you need to have:

• Strong attention to detail with a methodical and conscientious approach.
• Solid planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Negotiating and Influencing skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.

What makes you stand out

• Demonstrable Claims handling experience
• Previous Cargo/3rd party Recoveries experience
• Cert CII

About us: is the worlds leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . Follow Marsh on Twitter and , or subscribe to .Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process.We welcome candidates to contact us at to discuss any specific needs.

Keyskills :
slaNegotiateplanningInsuranceDocumentationemployee assistance programContinuous ImprovementprioritiseOrganisational Skillsclaims handlingRiskNegotiatingVerbal Communication Skillsservice level agreementsconscientiousInfluencing SkillsAtten

About Company

Marsh & McLennan Companies, Inc., doing business as Marsh McLennan, is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Marsh McLennan ranked #212 on the 2018 Fortune 500 ranking, the companys 24th year on the annual Fortune list, and #458 on the 2017 Forbes Global 2000 List.