Job Location | United Arab Emirates, Dubai |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Airlines / Aviation / Aerospace |
Functional Area | Not Mentioned |
Job PurposeAbout the role:To provide full support and act as a second in charge for the management of the CASA Headquarters unit which requires managing customer complaints/claims, from investigation to conclusion in a timely and cost- effective manner. Under the guidance of Manager Customer Affairs (MCA)/Customer Affairs Manager (CAM), work with operational divisions, Group Legal, Group Insurance and where required appoint legal counsel at outstations for legal cases. Respond to cases from countries National Enforcement Boards. The objective is to provide expert guidance, timely and effective service recovery, improved customer loyalty and retention, reduction of potential revenue loss and cost avoidance by thorough preparation of legal cases.What you will do:
Keyskills :
Customer Service Psychology Commerce Training Sales Sociology Motivational Skills Arbitration Performance Management Business contact centre Complaint Management Negotiation Skills Customer Relations Team Leadership Data Analysis
the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).
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