| Job Location | Ajman |
| Education | Bachelor's Degree |
| Salary | Not Mentioned |
| Industry | Education / Training |
| Functional Area | Not Mentioned |
Job Title: Contact Center Agent Department/ College: Office of Marketing and Communication Grade:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified. SUMMARY OF FUNCTIONS:Handle all types of inquiries incoming through phone, email, fax and walk-in inquirers, in addition to providing a range of assistance and support to students/inquirers. ESSENTIAL DUTIES AND RESPONSIBILITIES:Handle all types of enquiries, suggestions, requests and complaints through (telephone, e-mail, chat and social media). Maintain and record periodically updates to the university correspondence database. Assist and advise students in the utilization of services and facilities. Using cross and upsell techniques to recruit prospective students, promote AU and offer facilities and services. Handle any required outbound campaign and the update the call results sheet. Provide routine information and support services to students, such as: schedule activities, answer questions, and follow-up day-to-day students concerns. Escalate and follow up all students enquiries with Colleges and all Departments to make sure that the enquiry has been handled. Assist in the registration process during summer. Perform clerical and secretarial tasks when required. Perform miscellaneous job-related duties as assigned SUPERVISION: Report to:Head of Contact Center Subordinates:N/A QUALIFICATION AND EXPERIENCE: University Degree required with 3years of experience directly related to the tasks and responsibilities.REQUIREMENT DETAILS: Gender:Male Nationality: UAE National only Salary:Between 10 to 12 and with Nafis benefits Other benefits:Health insurance and educational allowance Location:Ajman KNOWLEDGE AND SKILLS:Strong interpersonal skills, flexibility, and customer service orientation. Ability to gather data, compile information, and prepare reports. Strong communication and interpersonal skills. Ability to resolve difficult or stressful customer service issues. Effective communication and basic instructional skills. Knowledge of procedures and documentation related to students registration. Ability to organizing, prioritizing, and scheduling work assignments. Records maintenance skills. Knowledge of customer service standards and procedures. Ability to analyze and solve problems. Ability to work in a team and the ability to work independently. Proficiency in computers and previous office experience is essential. WORKING CONDITIONS:Work is normally performed in a typical interior/office work environment. Requires handling telephone calls for long periods. No or very limited physical effort required. No or very limited exposure to physical risk.Thanks,HR -Ajman University
Keyskills :
Customer Service AssociateCustomer Service RepresentativeCSRCustomer Support ExecutiveEmail SupportSocial Media
Founded in 1988 as the first private institution of higher education in the United Arab Emirates and the Gulf region, Ajman University (AU) is now being recognized as an emerging leader on the global academic map. The 2021 QS World University Rankings lists AU among the top 750 universities worldwide. And, the latest ?Top 50 Under 50 QS Rankings names AU as one of the top 150 young universities in the world. Even our distinct location in the Dubai/Sharjah/Ajman corridor is ranked by QS as the 60th best student destination on the planet.
https://www.ajman.ac.ae/en
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