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Call Center Agent - Jobs in As Salimiyah, Kuwait

0.00 to 2.00 Years   As Salimiyah, Kuwait   23 Apr, 2024
Job LocationAs Salimiyah, Kuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryMedical & Healthcare Equipment
Functional AreaNot Mentioned

Job Description

1. Responsible for handling incoming calls and providing courteous and professional assistance to customers.2. Tasked with addressing and resolving customer complaints and issues promptly and efficiently.3. Providing detailed information about the organizations products and services to customers.4. Handling customer orders and processing payments accurately and securely over the phone.5. Making outbound calls to follow up with customers, provide updates on their orders or services, and ensure customer satisfaction.6. Updating and maintaining accurate customer information in the database.7. Responsible for escalating complex issues to the appropriate department or supervisor for resolution.8. Working to meet or exceed performance goals, including call quality, average handling time, and customer satisfaction ratings.9. Ensuring strict adherence to company policies and procedures at all times.10. Maintaining a positive attitude and delivering excellent customer service consistently to enhance customer satisfaction and loyalty.

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