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Customer Care & Support Specialist Morocco - Jobs in Casablanca- Morocco

1.00 to 10.00 Years   Casablanca- Morocco   03 Nov, 2022
Believe
1 Jobs Openings
Job LocationCasablanca- Morocco
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Company DescriptionBelieve is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50˙countries. It is a visionary and entrepreneurial spirit that drives us and makes us a world leader in the digital distribution of music.Believe is a tribe of experts who successfully meet the challenges of the transformation of our music industry every day. It?s an adventure, a human adventure, and one that is propitious and stimulating for all of us.Finally, Believe is a story that began in 2005 and that we must continue to narrate, now, and with you. Believes mission is to develop labels and artists in the most suitable way, at each stage of their career and development. In all local markets around the world. With respect, expertise, fairness and transparency.˙Believe is looking for a˙Customer Care & Support Specialist, based in Casablanca, MoroccoIntegrated into the˙Customer Care & Support˙department, you will be the main point of contact of our customers in France (Producers, Labels, Artistes) to solve their issues and requests.Your main role and responsibilities are:

  • Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs and top quality communication
  • Maintain high customer satisfaction
  • Onboard and train Artists and Labels on Believe internal tools
  • Contribute to the Support knowledge bases to improve the autonomy of our clients˙
  • Maintain a regular and close communication with Sales teams
  • Interact with Believe back office teams: Finance, Content, Product, Contracts & Rights˙
Qualifications
  • At least 1˙year experience of online customer service
  • Good communication skills with Care, Respect, Empathy
  • Problem solving mindset
  • Product knowledge
  • Passionate about technology
  • Technical skills: MS Office (Word, Excel, Powerpoint, Outlook, OneNote, Zendesk, JIRA)
  • Fluent in English & French
Additional Informationbelieve s?engage … garantir l?‚galit‚ des chances en matiŠre d?emploi, sans tenir compte de l?origine, du sexe, des m?urs, de l?orientation sexuelle, du genre, de l?ƒge, de la situation de famille, de l?‚tat de grossesse, d?une pr‚tendue race, des opinions politiques, des activit‚s syndicales, des convictions religieuses, de l?apparence physique, du nom de famille, du lieu de r‚sidence, de l?‚tat de sant‚, ou en situation de handicap.˙

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