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Head of Operations - Jobs in Casablanca- Morocco

1.00 to 10.00 Years   Casablanca- Morocco   03 Nov, 2022
Ericsson
1 Jobs Openings
Job LocationCasablanca- Morocco
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunity˙We are now looking for a Head of Operations, to be fully accountable for the RAN operations assistance service for one of our Managed Services contracts, reporting to the Service Line Head and the Customer Unit. This role will work within the scope of the contract and effectively take responsibility for assisting the customer?s 1st & 2nd level technical teams on 2/3/4G RAN Operations. It is a customer-facing role and will also be a key interface towards the Ericsson Support and Project organizations.˙What you will do˙

  • Be the overall responsible and accountable for delivering the operations assistance service
  • Assist the customer in event, incident, problem management and for changes to an existing Service.
  • Assist the customer for business continuity and disaster recovery of an existing service. Identifying risks and driving actions with the customer.
  • Support the Operations Governance both internally and with the customer for the Service Performance in the contract
  • Ensure compliance to Ericsson EHS regulations
  • Manage resource planning, recruitment and competence development
  • Ensure time reporting is done, monitor internal and third-party costs and ensure full cost recovery
˙You will bring˙Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) or at least 5 years? experience of Network operations as manager or Team Lead. Knowledge of Managed Service Telecom Operations Practice (MSTOP), Knowledge sharing and Collaboration skills.
  • Solid experience in Ericsson?s RAN solutions (2/3/4G) and knowledge in OSS/ENIC
  • Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers.
  • Motivation to take ownership to deliver services that our customers value and will promote.
  • Solid customer management, understanding their perspective and being able to empathize with their business situation and needs.
  • Passion for innovation, be curious by questioning ways of working that that make things difficult; trial new ways of doing things; fail fast and learn quickly.
˙˙˙Why join Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here˙to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: ˙Morocco (MA) ˙ || ˙Morocco : Center : Casablanca || Morocco : North-West : Rabat ˙Req ID: 704058 ˙

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