| Job Location | Dubai |
| Education | High School or EquivalentBachelor's DegreeMaster's Degree |
| Salary | Not Mentioned |
| Industry | ITES / BPO / Call Center |
| Functional Area | Not Mentioned |
Manage routine client communication by attending to inbound calls/WhatsApp chats/emails in order to provide a timely and appropriate resolution Identify clients needs, clarify information, research every issue and provide solutions and alternatives Manage relationships and engage clients by taking the extra mile Engage in active listening with callers and de-escalate situations involving dissatisfied clients, offering patient assistance and support Guide callers through troubleshooting, navigating the company site or using the products or services Maintain records of the conversations with the client Achieve client satisfaction results Achieve response time to client request for information Obtain relevant data to handle complaints and inquiries Communicate and coordinate with internal departments. Strive to meet and exceed call center metrics to provide excellent client service
Keyskills :
Inbound calling
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We offer the full spectrum of HR services that include Recruitment & Selection and HR Consulting.
In our work with clients, we make a positive impact on the world every day.
Website - www.inscribe-hr.com
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