Job Location | Islamabad, Pakistan |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Other Business Support Services |
Functional Area | Not Mentioned |
About the job QA Analyst (Inbound & Outbound Calls)JOB DESCRIPTION:Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our global service desk support agents. The QA Analyst will monitor inbound and outbound call, email and chat responses to assess the associates demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training and support materials as needed to enhance the overall experience of ATSGs clients.
Keyskills :
© 2020 JobSearchGulf All Rights Reserved