Butler Center Agent - Jobs in Other - Saudi Arabia

Job Description

About TSG (Talent Search Group) Talent Search Group (TSG) is the most local recruitment influencing entity in terms of partnering with very prestiges organizations Government, Semi governments and First class international institutionsSaudi Arabia is going through transition period in all aspects , hence this will reinforces the needs for undertaken projects that will contribute in serving the economic development and expected to increase the Saudi GDP by multi-label hundreds of $ billions per year. The strategy covers encompass several new established Cities, including major luxury tourism destination and international airports, hotel brands, resorts and etc upon completion through partnering with the leading global consulting. Furthermore, we would like to announce that Talent Search Group (TSG) has been officially, signed and allocated several recruitment and hiring projects with Saudi governments semi-governmental (Key Projects; Mega and Giga) So we are continuously thriving to achieve 2030 Saudi vision through finding the right talented candidates across the globe. This collaboration includes different complex entities, for example but not limited to, Ministries, Leading Funds, Governmental Companies, Commissions and Authorities, leading and international organizations. We always focus on cultivating professional relationships, networking, and attention to detail, which has greatly contributed to our success.On a behalf of high-profile client, we are looking for outstanding Butler Center Agent, to hire urgently, it is preferable to have work experience in Saudi Arabia or GCC. Summary: Our client is seeking a Butler Center Agent To has an awareness of regular guest names and requirements and has a full understanding of core Front Office process. Job Duties: Has a full knowledge of the loyalty program, 7 stars luxury hospitality services occupancy and availability. Knowledgeable in all room types and attributes (layout, , connecting configurations, and views). Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Operators. Locate arriving, in-house and departed guests by name and room number. Competent in messaging functionality (creating, modifying, delivering, deleting). Answer all phone calls adhere to the standards set forth within the Telephone & Verbiage Foundation of Excellence. Transfer calls to an appropriate guest or department when requested by callers. Coordinate guest requests with all relevant department. Thoroughly conversant with all room types, dcor and outlook. Communication and recording of complaints. Ensure full liaison with other members of the team. Strong communication with other areas, especially Front Office, Butlers and Housekeeping. Make sure all guests profiles are turned to Complete from incomplete lists. Report maintenance faults and damage to machines, furniture and fittings in all area of the 7 stars luxury hospitality services to the maintenance department. Strong relationship with guests and internal customers. Prepare wakeup call log sheet for the following day and ensure this is handed over to the next shift. Ensure all Wakeup call requests are logged accurately. Give wake up calls for guests. Keep inventory of Butler on call Items. Ensure daily shift hand over is completed thoroughly. To ensure all Butlers adhered to the privacy rights of all Guests by keeping Butlers informed of incognito status upon guest requests. Attend relevant training to ensure quality and standards of service and product are maintained. Monitor guest questionnaires and Guest Experience Index results to identify shortfalls and remedy service issues with Butler Service Desk Supervisor. Ensure service standards are consistently complied with St. Regis brand standards and 3rd party inspection standards. To effectively implement Room Department objectives such as guest service/ satisfaction targets (GEI), financial targets, revenues, and profits with Butler Service Desk Supervisor. Attend promptly to all guest complaints and requests. Comply with the grooming and uniform standards. Actively practice a work environment, which cares for guests and associates alike. Ensure compliance with legislated health and safety requirements within the workplace. Conduct duties in a courteous, safe, and efficient manner, in accordance with The St Regis Dubai policies and procedures, ensuring that the highest level of service and communication is maintained. Any other duties as per changes in operation procedures or as assigned by superior. Minimum Qualifications: High school graduate or equivalent vocational training certificate Must have at least one year experience in the luxury hospitality industry in the same or similar role. More experience preferred. Must be able to speak, read, write and understand English and preferably another language Communication skills Organizational skills Information system knowledge Guest focus Problem solving skills Benefits : Tax free salary. Fully furnished accommodation on a single occupancy basis. Linen, toiletries, and cleaning products provided. Meals, on and off duty. Duty transportation. Medical insurance that includes dental and optical. Dedicated medical team for the staff which comprises of GP, Dentist, Nurse, Physiotherapist and Psychologist. Dedicated wellness team for the staff which comprises of hairstylist, barber and fitness instructors. 60 days paid annual vacation. Annual flight ticket to home country (Team leader and above receive 2 flight tickets) Joining and repatriation flight ticket. High end uniform 3 times a year. All recruitment costs covered by the company.

Keyskills :
Hotel Management Restaurant Hospitality

About Company

TSG