Assistant Chief Steward - Jobs in Egypt,United Arab Emirates

Job Description

POSITION SUMMARYManages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen associates not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and associate satisfaction while maintaining the operating budget.SCOPE / BUSINESS CONTEXT

• A Full Time position based at JW Marriott Marquis Dubai.
• Number of Direct Reports - 21
• Titles of Direct Reports - Executive Chief Steward

CANDIDATE PROFILEExperience:High school diploma or GED 4 years experience in the procurement, food and beverage, culinary, or related professional areaSkills and Knowledge

• Number Facility - The ability to add, subtracts, multiply, or divides quickly and correctly.
• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Equipment Selection - Determining the kind of tools and equipment needed to do a job.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Equipment Maintenance - Performing routine maintenance on mechanical or technological equipment and determining when and what kind of maintenance is needed.
• Mathematics - Using mathematics to solve problems.
• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
• Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control (e.g., accounting and budgeting).

Education or Certification

• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the procurement, food and beverage, culinary, or related professional area.

SPECIFIC DUTIES

• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.
• Ordering, Managing, and Providing Supplies - Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Attending Meetings to Improve Quality and Service - Attending meetings and communicating with executive, peers, and subordinates as an effort to improve quality of service.
• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates absence.
• Integrating Departmental Goals - Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Scheduling Work and Activities - Scheduling events, programs, and activities, as well as the work of others.
• Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates.
• Managing Inventory - Monitoring the inflow of ordered materials and the maintenance of current materials.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Staffing Organizational Units - Recruiting, interviewing, selecting, hiring, and promoting associates in the organization.
• Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Responsible for maintenance and cleanliness of food and beverage kitchen, preparation and washing up area. Also responsible for the cleanliness and sanitation of garbage areas. To assist chief steward and substitute him in his absence.

• Supervises dish room shift operations.
• Ensures compliance with all Food & Beverage policies, standards and procedures.
• Performs all duties of utility associates as necessary.
• Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
• Manages all equipment, china, glass and silver and ensures adequate clean supplies of each.
• Coordinates banquet plating and food running with Banquet Chef and Banquet Manager.
• Inspects food holding and transport equipment and maintains in working order.
• Knows and implements brands Safety Standards.
• Operates and maintains all department equipment and reports malfunctions.
• Assists with an effective dish room equipment repair and maintenance program.
• Enforces proper breakdown procedures for banquets, restaurants, room service and associate cafeteria.
• Conducts china, glass and silver inventories.
• Purchases appropriate supplies and manage inventories according to budget.
• Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
• Sets a positive example for guest relations.
• Empowers associates to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Supports a departmental orientation program for associates to receive the appropriate new hiring training to successfully perform their job.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Ensures hotel policies are administered fairly and consistently.
• Ensures that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance and produces desired results.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures associate recognition is taking place on all shifts.
• Participates in an on-going associate recognition program.
• Inspect supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.

Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnelOTHERSafety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Keyskills :
Mathematics Writing Equipment Maintenance equipment selection Reading Comprehension oral comprehension

About Company

Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development