SAP Technical Manager - Jobs in Hyderabad, India

Job Description

Overall responsibility of successful initiation, planning, design, execution, monitoring, controlling and closure of SAP related projects and support for IFFCO group of companies across global locations.Roles and ResponsibilitiesAWS Cloud ? Managing AWS including architecture , Performance, Optimization, Patching and securitySAP Cloud Services (SAC, IBP etc) - Overview and integrationsSAP?Buisness Technology Platform (aka SCP)? Admin, license and security and integrationsData Center Management?- Data Center operations understandingDatabase ?SAP HANA good to have knowledge of Oracle , Sybase , SQL server databases managementApplication ?SAP S/4 HANA Basis and Solution Manager good to have knowledge of DMS, ?Oracle EBS , OTM integrationOperations ? Day to day SAP support operations, monitoring and critical incidents managementProjectsManagement ? New applications deployment/ rollout in countries, technology upgrades, migrations in cloud/data centers, Drive complex IT and business projects across systemsDisaster Recovery ? Disaster setup, recovery, drills overview for all systemsChange Management ? Review of changes, quality and gate check for all migrationsLicense Management ? License review of SAP and related applicationsSecurity ? Roles and responsibility review, design , SOD checks , VAPT , FixesGlobal Country ? Local country site setups and assistance for SAP connectivityPerformance and KPI ? Performance management and KPI overview and controlsTeam Management ? Team reviews for SAP admin, Integrations, Security and PI-PO, Local & international teamsPartner / Supplier Management ? Supplier processes, on boarding/off boarding, Escalations and deliveryBudget ? Budget review and controls, approvals and negotiations , understanding of CAPEX,OPEXProcurement ? Purchase order control and review of contractsAMC ? AMC review and renewal for responsible areasAudits ? Internal audit reviews and fixes, external audit reviews for ITGC and BU Data extracts and co-ordinations, VAPT and Configuration review fixesProcess ? ITIL and Change Management Process; Documentations reviewsBusiness Support ? Interaction with IT and functional teams, Business for requirements, UAT?s, support fixes,Month end support for performance and urgent fixes, monitoring etcIntegration ? SAP Integration overview and understanding of complex integration scenariosSSO (Single Sign on)? Idea of SAML , Kerberos SSO across technologies and servicesStrategy ? Develop future technology strategy and assist with road map for futureArchitecture ??????????Clear idea of AWS architecture, Data Center, SAP technologies?????????Good knowledge of Technology infrastructure including on premise and Cloud technologies?????????Demonstrated experience in integration, planning, coordination, and facilitating data center information system related activities such as upgrade of hardware and software, and implementation of internet and intranet sitesSAP Support and Service Delivery:??????SAP S/4 HANA Infra, Basis, Security and Databases performance KPI reviews??????Month end support and optimization for better performance??????Production deployment reviews and approvals for standard and critical changes on all systems??????SAP Admin and Technical team deliverables review and approvals??????Data Center, Hardware performance reviews and KPI checks??????Weekly and monthly maintenance and health checks for all systems??????Audit review and closure for Internal and External audits??????Security and VAPT reviews and closures for oracle, sap and cloud systems??????SAP security roles and conflict reviews, SOD checks??????Ensure effective service delivery management, improvement and meet business and user service requirements??????Own and drive operations process for continuous improvements across teams on SLAs and compliance??????Create report for comprehensive set of metrics and KPIs based on the IT service deliverables and agreements.??????Own and lead the execution of the process development and roadmap for multiple ITIL processes??????Develop both short- and long-term service and process goals and maturity levels to be achieved over the time??????Partner and collaborate with other teams to deliver a holistic ITSM program at multi geo locations??????Review, approve and enforce compliance & other IT policies in Service delivery??????Establish comprehensive SOPs, documentation, security tools and products.??????Provide leadership, mentorship and motivation to Helpdesk, support, operation and project teams.??????Ensure that users? satisfaction is consistent, collate data and drive action on customer satisfaction, inquiry, complaint, escalations, and work on development strategies to maintain or improve on the quality of service??????Hold weekly, monthly performance meetings with teams, resources, partners and publish reports??????Owns onboarding, off boarding process, drive automation, conduct joining inductions programs?

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