Front Office Manager (Arabic Speaker) - Jobs in Juffair Manama, Bahrain

Job Description

?Assist with the development of annual budgets and targets for areas under your supervision.?Prepare and produce detailed financial reports as required in a timely fashion.?Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.?Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities, promotions and areas where products and services can be improved.?Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.?Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.?Provide ongoing communication to all areas under your supervision regarding policies, programmes and procedures.?Ensure all operating procedures are adhered to for areas under your supervision.?Review and modify operating manuals for areas under your supervision as required.?Review hotel arrivals, departures and in-house reports to manage guest requests, VIP arrivals, group bookings and other reservations requiring special attention.?Ensure all Hotel guests are greeted, registered, assisted and checked out according to established standards and procedures.?Handle VIP guests including meet and greet and amenity arrangements as required.?Oversee group bookings to ensure all specifications are properly delegated and arranged.?Be readily available to handle guest queries and resolve issues in a timely and professional manner.?Coordinate preventive maintenance and general cleaning programmes with Housekeeping and Engineering.?Conduct regular room inspections to ensure standards of quality are adhered to.?Monitor department level billing, cashiering and cash float procedures.?Be available to address issues with regard to charge disputes and discrepancies when required including the authorisation of rebates, discounts and comps.?Manage department expenses as per budget requirements by overseeing payroll and purchasing and recommending corrective actions as necessary.?Oversee all purchasing, receiving and inventory practices and exercise risk management to prevent improper handling, damage, spoilage or theft of inventory items.?Ensure the best candidates fill vacancies by participating in the recruitment process of Supervisors and Line Employees as required.?Assist in the constant review of the succession plan for areas under your supervision and identify potential candidates for Supervisor and Management positions.?Conduct regular performance appraisals for Managers and Supervisors to assess employment eligibility during their probation period, and opportunities for development throughout their career with the Hotel and SBI.?Ensure Managers within your division are properly carrying out probationary reviews and performance appraisals as required and review all appraisals for underperforming Employees.?Identify training opportunities and ensure training objectives are met for areas under your supervision.?Address issues with regard to Employee misconduct and disciplinary action as per HR procedures.?Review payroll costs for areas under your supervision and make recommendations where appropriate.?Attend and coordinate regular meetings including management and departmental meetings for areas under your supervision.?Monitor the condition of facilities and make recommendations on maintenance repairs or renovations and refurbishments requiring capital expenditure budgets to ensure an updated look and feel for the Hotel.

Keyskills :
Self-motivated Innovative thinking Strong interpersonal and communication skills Strong leadership coaching and counselling skills Strong analytical skills and strategic thinking Good financial management skills