Property Operations Director - Jobs in Saudi Arabia,Tabuk

Job Description

Position Property Operations Job Code Reports to Property Management Director (PMD) Direct Reports Sr Managers, SMP s and Consultants Division Sindalah Department Role Purpose The Head of Property Operations is charged with the task of implementing and overseeing day-to-day operational activities across Sindalahs property assets. This role plays a pivotal part in translating the organizations 7-star, ultra-luxury vision into actionable plans, ensuring that the properties are maintained, serviced, and managed to the highest possible standards. The role involves meticulous planning, coordination, and execution of property maintenance schedules, amenity services, and guest relations while ensuring alignment with Sindalahs stringent quality and service standards.Key Accountabilities & Activities Key Responsibilities

• Develop operational plans and schedules that align with Sindalahs ultra-luxury standards and organizational service level agreements.
• Lead the execution of daily property operations, which includes everything from amenity management to emergency response protocols, to ensure a seamless guest and resident experience.
• Establish strong relationships with service providers and contractors, ensuring that all operations adhere to Sindalahs pre-defined quality criteria.
• Coordinate with the Quality Manager to implement quality assurance measures, conducting regular inspections and audits to ensure that all properties meet or exceed 7-star service standards.
• Mentor and guide the property operations team, setting performance goals and monitoring key performance indicators to drive continuous improvement.
• Act as a liaison between the property management team and other internal departments, including technology and compliance, to ensure a harmonious operational workflow.
• Oversee the formulation and management of operational budgets, ensuring optimal allocation of resources without compromising on service quality.
• Address and resolve any operational challenges or disruptions promptly, employing risk mitigation strategies to minimize impact on guests and stakeholders.
• Collaborate with the FM Director to ensure that communal areas and public spaces are maintained to Sindalahs ultra-luxury standards.
• Engage with stakeholders, including residents and governmental bodies, to collect feedback and make informed decisions that enhance property operations.

KEY RESULT AREAS (KRAs)

• Consistent achievement of 7-star service quality across all operational aspects of Sindalahs properties.
• Effective budget management to ensure cost-efficient yet uncompromising service delivery.
• Positive stakeholder feedback, reflecting high satisfaction rates among residents, governmental bodies, and businesses.
• Timely resolution of operational issues, ensuring minimal impact on guests and stakeholders.
• Successful implementation of quality assurance programs, leading to continuous improvement in service standards.

Background, Skills & Qualifications Knowledge, Skills and Experience

• Minimum of 10 years of experience in property or facility operations, with at least 3 years in a leadership role.
• Proven expertise in managing high-end, luxury properties.
• Strong interpersonal skills with an ability to effectively manage relationships with stakeholders and service providers.
• In-depth understanding of budgeting, resource allocation, and financial planning.
• Highly skilled in using property management software and other technology tools for operational efficiency.

Qualifications

• Bachelors degree in business management, Operations Management, or a related field; Masters degree is an advantage.
• Professional certifications in Property or Facility Management are highly desirable.

Keyskills :
quality assurance service delivery Resource Allocation Stakeholder Management Facility Financial Planning Property budgeting

About Company

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.